Shipping policy
Last updated: September 10, 2026
Thank you for shopping with Timeless Drinkware. Every mug in our store is printed to order in the United States. This policy explains where we ship, what it costs, how long it takes and what to do if something goes wrong along the way.
Where we ship
We currently ship to addresses in the United States and Canada. We are not able to ship to other countries at this time. If your country is not available at checkout, we can't deliver there yet.
Shipping costs
United States: Free Standard Shipping on every order. There is no minimum order amount.
Canada: Shipping rates are calculated at checkout based on the items in your order. You will always see the shipping cost before you pay.
Processing time
We don't keep pre-printed mugs in stock. Each item is printed after you place your order.
- Standard mugs: usually printed within 1–3 business days.
- Personalized mugs: usually printed within 3–6 business days.
Business days are Monday through Friday, excluding US public holidays. During busy periods, such as the weeks before Christmas, production can take a few extra days. If you are ordering a gift for a specific date, we recommend ordering early. We can't guarantee delivery by a specific date.
Delivery time
United States: Standard shipping usually takes 4–10 business days after your order has shipped.
Canada: The estimated delivery time is shown with the shipping rate at checkout.
Delivery times are estimates provided by our shipping partners and are not guaranteed. Carrier delays, severe weather and peak seasons can affect delivery.
Order confirmation and tracking
You will receive an order confirmation email after you place your order. Once your order ships, we'll send you a shipping confirmation email with a tracking number. It can take a day or two before the tracking information shows updates.
Orders with multiple items
Items in the same order may be printed at different locations and arrive in separate packages, on different days. You'll receive tracking information for each package.
Customs, duties and taxes (Canada)
Orders shipped to Canada may be subject to import duties, taxes or brokerage fees charged by customs authorities or the carrier. These charges are not included in our product prices or shipping costs and are the responsibility of the recipient.
Shipping address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away at contact@timelessdrinkware.com. We can update the address as long as your order has not gone into production.
We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we'll contact you to confirm the correct address. Reshipping costs may apply.
Delayed, lost or stolen packages
If your tracking hasn't updated for a long time, or your package shows as delivered but you can't find it, please:
- Check around your property, with neighbors and with your building's mailroom or management.
- Contact the carrier or your local post office.
- If the package still hasn't turned up, email us at contact@timelessdrinkware.com within 30 days of the estimated delivery date, with your order number.
We'll look into it with the carrier. If the package is confirmed lost in transit, we'll send a replacement or issue a refund. We can't be held responsible for packages that are stolen after the carrier has confirmed delivery to the address entered at checkout, but we're happy to help you contact the carrier.
Damaged items
If your mug arrives broken, chipped or cracked, please see our Refund Policy. We'll make it right.
Questions
Email us at contact@timelessdrinkware.com and include your order number if you have one.