Privacy policy

Last updated: September 10, 2026

This Privacy Policy explains how Timeless Drinkware ("we", "us", "our") collects, uses and shares your personal information when you visit timelessdrinkware.com, buy from our store or contact us. Timeless Drinkware is responsible for the processing of your personal information as described in this policy.

1. Information we collect

Information you give us

  • Contact details: name, email address and, if you provide it, phone number.
  • Order details: billing and shipping address, products purchased, order history and, for personalized products, the name or text you add.
  • Payment details: payment confirmation and the method used. Full card numbers are processed by our payment providers. We do not receive or store them.
  • Communications: messages you send us by email or through our contact form.
  • Newsletter: your email address, if you sign up.

Information collected automatically

When you visit our website, we and our service providers collect information about your device and how you use the site. This includes your IP address, browser and device type, approximate location, pages viewed, referring website, and how you interact with the site. We collect this through cookies and similar technologies (see section 6).

Information from third parties

We receive information from service providers that help us run our store, such as payment confirmation from payment providers and delivery status from shipping carriers.

2. How we use your information

We use your personal information to:

  • process, print, ship and deliver your orders;
  • send order confirmations, shipping updates and other service messages;
  • respond to your questions and handle replacement or refund requests;
  • send you our newsletter and promotional emails, if you have signed up;
  • operate, maintain, secure and improve our website;
  • detect and prevent fraud and misuse;
  • comply with legal, tax and accounting obligations.

3. Legal bases (EEA, UK and similar laws)

Where data protection laws such as the GDPR apply, we process your personal information on the following legal bases:

  • Contract: to process and deliver your order and handle related requests.
  • Consent: for newsletters and non-essential cookies. You can withdraw your consent at any time.
  • Legitimate interests: to run, secure and improve our store and prevent fraud, where these interests are not overridden by your rights.
  • Legal obligation: to comply with tax, accounting and other legal requirements.

4. How we share your information

We do not sell your personal information for money. We share it only as needed with:

  • Shopify, the platform that hosts our store and processes orders. You can read how Shopify handles personal information in Shopify's privacy policy.
  • Print and fulfillment partners, who print and ship your order. They receive your name, shipping address, order contents, any personalization and, if needed for delivery, your email address or phone number.
  • Shipping carriers, to deliver your order and provide tracking.
  • Payment providers, to process your payment and prevent fraud.
  • Service providers that help us with email, customer service, analytics or marketing, only for the services they provide to us.
  • Authorities and professional advisors, where required by law, to protect our rights, or to prevent fraud.
  • A buyer or successor, if our business is sold, merged or reorganized.

These parties may only use your personal information as needed to provide their services, or as required by law.

5. International transfers

Our service providers, including our hosting platform and our print and fulfillment partners, may process your personal information in the United States, Canada and other countries. Data protection laws in those countries may differ from those where you live. Where required, we rely on appropriate safeguards for these transfers, such as standard contractual clauses or an applicable adequacy decision.

6. Cookies

We use cookies and similar technologies to:

  • make our website and checkout work, such as keeping items in your cart (necessary);
  • remember your preferences (preferences);
  • understand how visitors use our website (analytics);
  • measure and improve our marketing, if we use advertising tools (marketing).

Where required by law, we only use non-necessary cookies with your consent. You can change your cookie preferences through the cookie banner, where available, or in your browser settings. Blocking certain cookies may affect how the website works.

7. Newsletter and marketing emails

If you sign up for our newsletter, we'll use your email address to send you updates and offers. Every email includes an unsubscribe link, and you can also unsubscribe by emailing us. Unsubscribing does not affect order-related emails.

8. How long we keep your information

We keep your personal information only as long as needed for the purposes described in this policy. Order and payment records are kept for as long as required by applicable tax and accounting laws. Newsletter data is kept until you unsubscribe. Messages to customer service are kept as long as needed to handle your request and any follow-up.

9. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct inaccurate or incomplete information;
  • delete your personal information;
  • receive your information in a portable format;
  • object to or restrict certain processing, including direct marketing;
  • withdraw your consent at any time, without affecting processing that took place before;
  • opt out of targeted advertising or the "sale" or "sharing" of personal information, as defined by certain US state laws;
  • lodge a complaint with a data protection authority.

To exercise any of these rights, email us at contact@timelessdrinkware.com. We may need to verify your identity before responding. You may use an authorized agent where the law allows this. We will not discriminate against you for exercising your rights.

Residents of US states with privacy laws (such as California): we do not sell personal information for money. If we use advertising cookies or similar tools, this may be considered "selling" or "sharing" under some state laws. You can opt out through the cookie banner, where available, or by enabling the Global Privacy Control signal in your browser, which we treat as an opt-out request where required by law.

Residents of Canada: you can access and correct your personal information and withdraw consent as described above, subject to legal and contractual restrictions.

Residents of the EEA or UK: you can lodge a complaint with the data protection authority in the country where you live or work, or where an alleged infringement took place.

11. Children

Our website is not directed to children, and our products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date of the last update at the top.

14. Contact

Questions about this Privacy Policy or your personal information? Email us at contact@timelessdrinkware.com.